ORDERING:
• Initial minimum order is $400.00 at wholesale pricing.
• Reorder minimum is $100.00. Orders totaling less than $100.00 will receive a $25.00 processing fee.
• New accounts must provide a copy of your resale number and an order with a signature.
• Credit cards accepted are Visa, MasterCard, Discover, and American Express.
• No changes or cancellations will be accepted to an existing order after 72 hours.
PRICING:
• All prices are subject to change without notice.
• Items are billed at prices in effect at time of shipment.
• Pricing is FOB Arkansas.
SHIPPING:
• Common Carrier shipments will ship via the Best Method unless otherwise noted.
• Third Party-Billing will only be honored if requested, and customer must have an existing account with preferred truck line.
• Some products will be crated. Please call our Customer Service Department if you have a question pertaining to crated products.
• There will be a drop ship fee in the amount of $10.00 for FedEx shipments, and $25.00 for common carrier shipments.
• Ship-time is 6 weeks.
• We normally pay all shipping costs and add these to the invoice. All shipping costs and services are passed to the
customer.
• If the order is shipping to a location other than that of a retail store such as a residential delivery or a storage facility a $55.00 charge will apply. Any other special shipping requests can be accommodated. Please call us for specific costs per service.
• We do not ship COD for FedEx shipments.
• If you require a product that we have marked “Truck” to be shipped FedEx, we will double box the product for safty and add 10% extra shipping charge to your invoice.
BACKORDERS:
• If product is not available at the time an order is packed, that item will be backordered. We cancel all back orders at our discretion.
• If an account will not accept partial shipments, Mathews & Company must be notified at the time order is placed.
PAYMENT TERMS:
• Returned checks will be charged a $30.00 fee.
• All first orders are prepaid, including freight. Net 30 terms will be extended to approved accounts for reorders.
• Invoices are considered past due one day following the due date of the Invoice.
• No further credit will be extended to accounts which are over 35 days past due until the account is brought up to date and no longer considered delinquent.
• All accounts not paid within 30 days will incur handling charges of 1.5% on the amount past due or 18% annually.
• Collection action will be taken after an account is sixty (60) days past due.
RETURNS:
All Mathews & Company products go through a quality assurance program before they are shipped to the customer. Products are shipped in top quality condition and without defect. If a damaged product is received from a shipper, it is required that you report it immediately so that the freight company can be contacted, a claim submitted, and a credit issued to the account.
Call our Customer Service Department at 1-888-406-4275 for return information.
• A request for returning merchandise must be made within 30 days of receipt of goods.
• No returns will be accepted without a return authorization from Mathews & Company.
• Freight damage claims MUST be noted on the freight bill, and reported to Mathews & Company within 24 hours of receipt of obvious damage and within 5 days on hidden damage. Failure to report this damage immediately may result in your claim being denied because of Mathews & Company’s inability to seek restitution from the carrier for this damage. Save the carton and damaged items for inspection by the carrier and potential return to Mathews & Company.
• No returns will be accepted without a return authorization number from Mathews & Company. Product must be returned within 30 days of the return authorization being issued. Failure to do so will result in no credit being issued to your account. All returned goods must be packaged in an acceptable manner in which the product can be returned in the best possible shape. If products are returned without acceptable packaging full credit may not be issued.
• Return authorizations for reasons other than those listed above will incur a 25% restocking fee plus shipping charges.
• Refused deliveries of authorized shipments will be assessed a $50.00 refusal fee, the applicable restocking fee, and any freight charges.